The COVID-19 pandemic disproportionately affected women and girls, harming their health, agency, mobility and economic independence. We validated the needs of vulnerable menstruators at the onset of the pandemic and discovered that a majority were significantly less likely to access menstrual and sexual reproductive health services and products, increasing their risk of associated health disorders.

These findings led to the launch of Aarogya Saathi, a free telehealth platform that provides men and menstruators of all ages access to:

1. One month IVR subscription of reproductive health tips on topics of your choice
2. Health and hygiene counsel via our trained male and female helpline assistants
3. Telemedicine consultations, follow-ups and digital prescriptions

Alongside timely access to healthcare and education, the helpline aspires to our vision of reducing gender inequity by enabling men with knowledge and safe spaces to address stigma around their own sexual reproductive health, thereby encouraging them to build supportive environments for menstruators in their family.

We are seeking Aarogya Saathi Operations Leads to help us meet the menstrual and sexual reproductive (MHH & SRH) healthcare needs of vulnerable communities.. You will work closely with Aarogya Saathi Programme Managers and manage a team of helpline assistants who are responsible for operating the helpline.

While we adapt to uncertainty and continue to prioritise our team members' safety, we’ve chosen to embrace the switch to remote working. The right candidate is not required to be based out of the particular state at this moment.

What you’ll do:

• Provide meaningful direction and support to helpline assistants to achieve monthly targets of helpline resolutions
• Monitor and evaluate the quality of tele-MHH/SRH advice shared by helpline assistants via recorded call logs
• Effectively track, analyse and report on weekly / monthly / quarterly performance of the helpline in your region, capturing key risks, challenges and opportunities
• Develop and maintain strong relationships with regional stakeholders (NGOs, Government, Front-line Workers etc.) to achieve helpline outreach targets
• Effectively manage a remote working culture, championing Sukhibhava’s culture, values and working norms to ensure your team feels connected to the wider organisation
• Work closely with Governance and Training verticals to maintain quality of helpline and ensure we’re making our desired impact
• Regularly organise and facilitate training for the helpline assistants to develop their skills, building their capacity on an individual and team level
• Creatively problem solve for cultural and operational challenges escalating where required
• Ensure Organisational, Operational and Impact Assessment processes and guidelines are adhered to
• Documenting and feeding back key insights and recommendations to the Programme Managers.

Who you are:

• Have recognized undergraduate or postgraduate degree in any discipline
• Passionate about gender equity, women empowerment or menstrual health
• Ability to thrive in ambiguity, remain cool-headed when there are curve balls and withstand the tests of a rapidly changing environment with resilience and resolve
• 1 - 3  years experience building and leading teams
• An exceptional communicator with an ability to drive accountability
• An instinctive self-starter and problem solver who can quickly identify opportunities and make the most of them
• Low ego, collaborative team member; motivated to work with other verticals to improve the quality of interventions
• Highly organized and resourceful, with an ability to drive focus, clarity and prioritization
• Data driven with excellent documentation skills; ability to analyse and share key insights with Program Managers
• Empathetic, respectful and grounded with a strong understanding of the role organisation culture plays in motivating and retaining teams
• Fluent in spoken and written English as well as the local language of your assigned region (Jhabua, Jamui, Palghar)

What we offer:

• A flexible remote working culture rooted in our organisational values of respect, empathy and trust
• Competitive NGO salary
• Growth and development opportunities to engage with our comprehensive Monitoring & Evaluation tools, Theory of Change and Impact Assessment and Training methodologies
• Access to a flourishing network within the social development sector

About Sukhibhava

Sukhibhava aims to uplift 1.5 million vulnerable menstruators across India over the next five years, specifically working with marginalised groups such as sex workers, differently-abled, trans people, low-income and rural communities to support positive attitudes to menstrual health and reduce long-term gender inequity. Menstruation is believed to be ‘impure’ and overwhelming stigma, taboos and a lack of knowledge prevents women, girls and people who menstruate from seeking healthcare, making informed choices about their bodies and participating in school and the workforce.

We believe that normalising menstruation through safe spaces, reproductive health education and open dialogue with not only menstruators, but the wider community of men and boys, local elders and teachers will enable menstruators to become uninhibited in advocating for their rights and reclaiming agency over their bodies. We achieve these outcomes via our four key programmes:

1. Telehealth Helpline (Aarogya Saathi) - a free menstrual and sexual reproductive helpline that provides access to telemedicine consults and digital prescriptions, IVR-based health education and self-care advice via our trained helpline assistants (launched in 2020 as part of COVID-19 response)
2. Community & Schools Programme (PeriodShala) - creating safe spaces for community members to normalise reproductive bodily processes and encourage dialogue to improve menstruators health-seeking behaviour, participation and agency
3. The Period Fellowship - 15 month grassroots fellowship to shape future menstrual and sexual reproductive health leaders
4. PeriodPreneurs - 15-month incubator to nurture menstrual and sexual reproductive health start-ups in new regions to strengthen the ecosystem

TO APPLY -

1. In 150 words or less, tell us why you would be a good fit for the role of an Aarogya Saathi Operations Lead
2. Describe which of the following languages you speak fluently (written and verbal): English, Hindi, Marathi, Bjohpuri
3. Attach your CV
4. Email priyanka.bhardwaj@sukhibhava.org.in (Hindi/Marathi applications); sowmya.m@sukhibhava.org.in (Kannada/Bhojpuri applications)
5. In the subject line mention: Job Application_AS Ops Lead [Language]_your name

Candidates are encouraged to apply as early as possible as applications will be reviewed on a rolling basis. The last date to apply is  April 10, 2021.