Position: Associate

Organization: Kraftshala

Location: Delhi

Apply: https://kraftshala.freshteam.com/jobs/Hu6vM5uJV01u/associate-senior-associate-program-management-remote?ft_source=5000273228&ft_medium=5000213844

What Is The Recruitment Process

As a small team (~52 folks), it’s imperative that we get to know each other before taking the leap. We want to ensure you succeed in your role within our team. Each conversation (telephonic/video conference) with us will last about 30-60 minutes. Typically the whole process takes between 8 - 15 business days depending on your and our schedules. The process will occur over telephonic calls, so you don’t need to worry about travel.

• Setting expectations: This will be a call to understand your background and profile briefly and see to which roles it matches up to.
• Skill Assessment Task: This will be a task that assesses you on some of the core skills you’ll need to succeed in this role.
• Technical conversation: This will be a telephonic call with our current Program Management team wherein you can expect to be evaluated on your management skills and other competencies needed for the job (mentioned below).
• Culture fit conversation: A telephonic conversation with one of our founders to ensure that there is a fit with the Kraftshala Kode.
• Extending an offer: If all goes well, we will extend an offer mentioning the relevant details.

Compensation

• You should expect 6 lakh INR / annum as your salary depending on your past experience and competency level with an 80-20 split between fixed and variable.
• Other benefits include flexible holiday schedules, access to mentors from across the industry, and a library of books and courses to further your professional/ personal life.

Associate/Senior Associate, Program Management - Role Description

What You Will Be Doing

Kraftshala runs training programs for working professionals, graduates, and business school students. As a Senior Associate - Program Management, your goal would be to lead and execute various activities that lead to a gold standard learning experience. If you draw energy and satisfaction by helping people become a better version of themselves and have a knack for problem-solving, this is the role for you.

Program Management

• Planning activities and resources for incoming batches of students
• Ensuring students receive all program, project, other initiatives, etc. related information in-time and in-full
• Understanding and solving their queries quickly by liaising with different stakeholders, both internal and external, - Academic Team, Product & Tech Team, Industry experts, current and ex-students, etc.
• Coordinating with different teams to ideate new activities that will further improve their experience and executing the same
• Keeping a close watch on the feedback received from the students on various initiatives and incorporating any changes required to further enhance the experience
• Work on maintaining and further improving our advocacy score of 95% (which has been hard-earned by the team) and work on being entrusted to deliver an outstanding experience

Process Optimization

While working with a large set of students, student experience becomes a function of the processes designed to deliver it and so, you’ll be

• Identifying gaps/activities which can be managed more efficiently, designing and implementing processes (including building upon/modifying the existing ones) to deliver an outstanding experience to the students
• Employing various tools, softwares, and platforms to automate processes thereby reducing human intervention to ensure a seamless delivery

Must-Have Skills

• 2 years of prior experience in program management, operations or similar roles (We are not too fussed about the number of years. Experience is simply a proxy for capability, which is what we really care for)
• Ability to clearly and crisply communicate ideas, both verbally and in writing
• High accountability and responsibility to ensure flawless execution on a day to day basis
• Working knowledge of MS Office (Excel and Powerpoint) and comfort with the general usage of tools and technologies that support process automation
• Empathy and a high Emotional Quotient to actively engage with students, understand & solve their queries
• A user-focused mindset so that you are highly responsive to program participants and design processes and activities keeping in mind their needs.
• Demonstrated ability to take ownership and drive results to independently manage a set of programs
• A knack for getting things done
• Good attention to detail

Good to Have Skills

• A structured approach to problem-solving, which involves struggling with the problem until you are able to isolate the Why before coming to the solutions
• Experience of leading teams