Position: Senior Manager

Organization: Breakthrough 

Apply:  : https://www.btconnect.org.in/Applicant/CreateJobApplicant

Specific job responsibilities will be:

Donor acquisition

• Building relationships with existing agencies to understand their business operations and increasing fundraising portfolio.
• Analyzing business performance to ensure business is ROI positive
• Identifying and on-boarding new fundraising agencies to increase revenue
• Training, motivating and mentoring agencies to ensure fundraising targets are achieved
• Improving operational processes and building trust to ensure that Breakthrough has a competitive edge
• Responsible for managing in-house face to face fundraising center with special focus on lead generation, new donor acquisition and achieving set targets as per the objective of the organization.
• Train, coach and mentor the team to build capacity of the team members and develop long sustainable quality donor base.

Donor retention

• Ensure that donor delight and engagement are at the forefront of everything that we do from the first interaction onwards with the donor to deliver a robust welcome and recognition plan.
• Manage the tele fundraising program which focuses on increasing contribution of existing donors and also renewing contribution from lapsed donors.
• Oversee the donor service function and design appropriate matrix for core activities such as thanking, banking donations and responding to donor enquiries.
• Build a solid understanding of our donors using data and research to build insight, define different segments and tailor communications accordingly.
• Produce regular reports, draw conclusions and make recommendations to improve future activity and feed into longer term strategic plans.
• Communications planning and implementation across a range of channels.

Other:

• Preparing the MIS reports and coordinating for the same with Finance team and donor operations.
• As a senior member of Fundraising team provide strategic input to the overall fundraising plan.
• Keep up to date with sector trends and market developments.
• Manage relevant documentation and approvals for the function.
• Coordinating with all concerned departments and resolving queries, issues with a quick turnaround time

Specific Knowledge, Skill & Experience Required:

• 11- 15 years of experience in acquisition & retention.
• Post graduate will be preferred.
• Excellent written and verbal communication skills
• Ability to work well under pressure and manage time effectively
• Ability to take initiative to develop new strategies and outside-the-box idea