Role: Executive Tele-counsellor
Project: Tech Mahindra SMART Academy for Healthcare
Experience: 3-5 years of work experience in counselling and tele-calling in educational or vocational training institute preferably in healthcare
Location: Pune
Qualification: Graduation in any stream
Number of openings: 1

Roles and Responsibilities:

• Perform counselling & career guidance for interested Students /parents by Telecalling.
• Handle walk-in enquiries and help students/parent understand the courses offered.
• Making calls to the cold leads on a regular basis and maintaining a proper record for it.
• Maintain and update the leads database.
• Convert prospects into admissions by sharing all the required information about the
• courses offered and the career prospects associated with each of them.
• Regular updating of the reports as and when required.
• Assist the field team in outdoor mobilization activities.

Desired Skill Set

• Good communication and interpersonal skills.
• Counselling and negotiation skills.
• Should be able to communicate in Marathi-regional language
• Working knowledge of software applications including MS Word, Excel and the Internet.
• Self-motivated and positive attitude.
• Knowledge of Healthcare will be an added advantage.