Position: Relationship Manager

Organization: OYO

Location: Ghaziabad, Noida

Apply: https://www.flyvheel.com/i.php?s=NzQ5fDIzNDExfDY==&refer_id=MTEzMzI1

Roles and Responsibility:

Job Objective & Key Result Areas

• Build healthy relationship with hotel owners

• Deliver good hotel owner and customer experience

• Act as a point of contact for hotel owners for operations support & escalations

• Help hotel owners to manage their portfolio network, improve revenue performance, solve issues, retain them, drive customer experience

• Handle hotel owner and customer escalations

Key Performance Indicators

• Ensuring occupancy (URNs) month on month

• Pay at Hotel (PAH) realization

• Ensuring daily availability of Sellable rooms (DSRN)

Education : Graduation/Post Graduation

Experience

• 2+ years of relevant experience in operations handling, key accounts handling

• Analytical Skills

• Prior experience in managing cross-functional operations and customer escalation

• Demonstrate high ethical values