Position: Program Associate -Andhra Pradesh

Organization: Noora Health’s mission

Location: Tirupati/Visakhapatnam/Tier I/II city in Andhra Pradesh

Salary:  25,000 - 55,000 INR

JOB DESCRIPTION

Our Care Companion Program needs a compassionate and highly organized Program Assistant to join our team. The successful candidate will be in charge of assisting hospitals with the CCP. The Program Associate will support the Senior Program Associate/State Program Manager/Implementation Lead to advance core strategic initiatives, achieve impact, and network and collaborate with key stakeholders (nurses, patients and families), including policymakers, doctors, hospital administrators (medical superintendent, civil surgeon, district health officers) and experts in the field.

The Program Associate will perform duties that include implementation of CCP, research and analysis, demonstrating measurable impact, and communications support. This is a highly-collaborative role requiring focus and flexibility. It will be an opportunity to learn about the public health sector and experience growth at a mission-driven organization focused on the health and wellbeing of patients, families and caregivers

EXPECTATIONS:

1. Manage end-to-end operations of Care Companion program at identified hospital partners of a state

a. Support Program Manager and partners in the implementation and maintenance of the Care Companion Program, including both on-site implementation (requiring travel) and off-site support

b. Manage partner communications and public relationships with diverse stakeholders like government officials and hospital-level staff/administrators

c. Liaise with the central team in implementing programs designed as well as providing feedback from the field on what is working and what is not

d. Document field activities including hospital launches, programmatic feedback, concept notes for new initiatives, case studies, etc.

e. Manage logistics of implementation which shall involve working with hospitals, vendors, agencies, etc

2. Monitoring of the Care Companion Program in partner hospitals

a. Quantitative Monitoring: Actively monitor the outputs data for the assigned hospitals and work along with the monitoring and evaluation team to address the operational challenges identified during the monitoring process

b. Qualitative Monitoring: Conduct and supervise class quality audits for a randomly selected set of hospitals every month

3. Support training of the trainer activities

a. Support the Master Trainers/Lead Trainers in delivering the Training of Trainers (ToTs) modules for the different content areas in the local language

b. Management of state and district level ToT workshops whenever conducted

4. Program Iterations/Product Testing

a. Work with an in-house team of designers and content creators to implement experimental design activities in the hospital partners

b. Gather feedback on the experiments conducted by the design team, supporting them in making various operations/content decisions

MUST-HAVES

1. Healthcare or management background (MPH, MHA, MBA, MBBS, BDS, BPT, Bachelors in nursing, BAMS, BUMS, Pharmacy, MSW, with management background)

2. Open for EXTENSIVE travel to various district hospitals in the given state. Travel may be for an extended duration and sometimes require relocation to another region of the state

3. Work experience of 0-2 years in RMNCH program, Laqshya, Kayakalp or any other quality improvement program is mandatory. Sound knowledge of NHM is highly preferred.

4. Proficiency in common computer applications

5. Language criteria: Telugu, English

EXPECTATIONS | NICE TO HAVE

1. Ability to work with the tough government system relentlessly yet sensitively in influencing them to support the program. Innovation and creative problem solving will go a long way in performing your role well.

2. Excellent communication and interpersonal skills, including sensitivity for building relationships and alliances across a diverse group of stakeholders

3. Comfortable planning and running meetings, taking notes, directing conversations, and discussing timelines, and tasks

4. Should be a team player