Position: Associate- Content Moderator

Organization: Wipro 

Location: Telangana

• Assist our community and help resolve inquiries empathetically, accurately and on time
• Become and remain knowledgeable about Facebook products and community standards
• Make well balanced decisions and personally driven to be an effective advocate for our community
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• Display a strong bias to doing what’s right for our community in supporting Facebook's mission to #ShipLove
• Investigate and resolve issues that are reported on Facebook such as requests for account support and reports of potentially abusive content
• Respond to user inquiries with high quality, speed, empathy and accuracy
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Enforce Facebook's Terms of Use by carefully monitoring reports of abuse on the site
• Review the reported content within agreed turnaround times and standards of quality
• Identify inefficiencies in workflows and suggest solutions
• Recognize trends and patterns, and escalate issues outside the company policy to the global team
   

Requirements:

• Language requirements: Agreed upon min. English language test score based on mutually agreed upon external English language test or acceptable approved equivalent
• Reasoning/analytical capabilities: Minimum score to be achieved in Vendor reasoning/analytical test - mutually to be agreed upon between both parties
• Education: Some degree of further education/college desirable, to be mutually agreed upon between both parties. Military experience is acceptable in lieu of a college education
• Experience: Upto 1 year prior experience in Business Process Outsourcing environment or comparable service/process mgmt environment
• High affinity and cultural awareness of political/social situation regarding the relevant market/region (North America) that will be supported by each ‘rep’ - which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Facebook’s abuse standard policies and training materials