Position: Senior Operations Officer

Organization: Fortify Health

Location: Pune

Apply: https://docs.google.com/forms/d/e/1FAIpQLSf2Bl5PjwBWkp2CSijmY0c8NfM8WdFRIYbjhoj5TkOBCQoMRg/viewform

Responsibilities and activities:

• Vendor management & logistics

  • Oversee the vendor selection and vendor management process, particularly for technical procurement, looping in other team members in where required

  • Manage communication and coordinate operational documentation between Fortify Health’s program and M&E teams, vendors, and Development Consortium’s legal team

  • Lead on maintaining inventory of equipment, premixes etc.

• Charity status and grant compliances

  • Section 8 entity: Coordinate with Fortify Health’s director and CA to oversee compliances Fortify Health’s Section 8 entity, including bank account maintenance, receipt of 80G and 12A licence, and compliances to receive FCRA

  • UK registration: Support Associate Director of Operations to complete the charity registration process in the UK

• Human resources and team culture

  • Lead operations onboarding presentations for new joinees 

  • Lead the provision of support and guidance for new employees during onboarding, and during the exit process

  • Support with travel arrangements for staff, and update travel policies with the CEO and Associate Director of Operations as the COVID-19 shifts over time

  • Support Associate Operations Director to develop and document new processes and policies for the team as the organisation evolves, and communicate these with the full team

  • Support Fortify Health’s operations team in improving our hiring process, and building efficiency in the hiring process

  • Ensure a high level of morale across the organisation by coordinating the CEO and Operations Officer on developing supportive internal communications systems, and building structure around team socials/team building activities

• Learning and development

  • Continuously learn about new operations procedures and how we can improve ours at FH

  • Develop a structured L&D tracking system for Fortify Health’s team members to ensure team members are receiving adequate opportunities, and to document lessons

• IT

  • Support Associate Director of Operations with migration of Fortify Health’s drive to Google Workspace

  • Set up and manage secure data management, and data protection systems at Fortify Health

  • Map out the logic of Fortify Health’s drive with Associate Director of Operations, and optimise the structure

Requirements

• Five or more years experience / background in NGO operations or industry operations, accounting, administration, or similar in India

• Bachelors or higher degree in related field, like Finance. Any professional degree in Finance (CMA,CA – intermediate, CFA)  will be an added advantage but not limiting.

• Ability to make good decisions quickly, and strong sense of intuition and judgement

• Excellent organisational skills and ability to multitask

• Excellent documentation skills

• Strong written and verbal communication skills, with a proven ability to manage relationships between various stakeholders, and relay important information clearly and concisely, especially when relating to legal or financial issues

• Ability to learn quickly, and ask important and relevant questions about new topics to get to the right answers, i.e. strong problem-solving skills

• Ability to work well independently, as well as with others

• Excellent attention to detail, especially when dealing with numbers, contracts and budgets

• Proven ability to manage professional relationships and to work under pressure

• Willingness to travel depending on project needs

• Willingness to relocate to Mumbai, Pune or Nagpur

• Authorisation to work in India (Indian national, eligibility for OCI, etc.)

• Fluency in English and Hindi

Desirable attributes

• Understanding of NGO compliances in India and FCRA acquisition process

• Experience working with remote team members

• Experience working independently

• Relevant experience in NGO field environment 

• Enthusiasm about our opportunity to improve people’s lives

• Proficiency in Marathi

Terms of employment: Contract for one year, renewal by mutual agreement

Salary and benefits: INR 73,500 per month