Position: Program Manager

Organization: IGT Solutions (IGT)

Location: Haryana

Key Responsibilities:

·        Lead an establish quality assurance program through a paradigm shift to a continual quality improvement program in a manage care environment.

·        Define a new department process for documenting and managing bugs

·        Coordinate efforts between multiple teams to achieve product quality goals.

·        Manage customer relations, specifications, and testing procedures for QC functions concerning client products.

·        Provide oversight of products being produce complies with customer specifications and quality requirements.

·        Manage the development and preparation of key reliability metrics and analysis make available through local maintenance and engineering software programs.

·        Work with all new teams and help train them get up to speed regarding quality assurance practices and SOPs

·        Experience in tools like JIRA, Bugzilla defect tracking systems.

·        Serve as SME collaborating with vendor throughout the SDLC.

·        Participate in the SDLC from planning to post verification.

·        Coordinate efforts between engineering, QA, business, and vendor teams.

·        Facilitate, create and evangelize agile, scrum and lean processes and methodologies.

·        Hold weekly status meetings with key stakeholders regarding the status of various quality assurance projects.

·        Balance competing objectives across various quality and oversight activities.

·        Develop reports covering data analysis and corrective action preventive action (CAPA) base on transaction monitoring.

·        Review, author and execute the remediation plans

·        Implement DMAIC approach to quality planning activities (management review).

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software.

 Education and Experience:

• Bachelor’s degree in Engineering
• 12-15 Years of Industry experience with at least 6-7 years in quality assurance arena.