Position: Medical Support Executive

Organization: NOORA HEALTH

Location: Benagluru

WHAT YOU WILL DO

You will be working on our WhatsApp service, which is a follow-up to our intervention Care Companion Program (CCP) This service provides families a platform to ask medical and non-medical questions in their regional language. As and when needed, you will be calling these patients and families who are engaging with us on WhatsApp, on the phone number given by them, both pre- and post-discharge.

● Managing all tech platforms related to our Remote engagement service (like Fresh-desk,Turn, Exotel, text-it, WhatsApp etc.)

● Responding to queries asked by patients as per training given by our team.

● Translating the questions from regional languages (Punjabi / Marathi / Telugu/ Kannada /Hindi) to English for our medical team to understand.

● Documenting the conversations as per protocols.

● Keeping the Remote engagement service reports up to date on the drive.

● Calling families, talking to them in one of these regional language (Punjabi / Marathi /Telugu/ Kannada / Hindi) and recording the call details as per the format given.

● Conducting surveys as and when needed.

WHAT WE ARE LOOKING FOR

● Fresh candidates from BSC – nursing or GNM background can apply. (Good to have 1/2 years of clinical experience)

● Fluency in speaking, reading, and writing one of these languages Punjabi / Marathi / Telugu/Kannada / Hindi & English. We will be testing language skills to ensure you can communicate with families and with our medical team.

● Comfortable using android phones, laptop, web browsers, Gmail, and other popular online websites.

WHAT WE VALUE

At Noora Health, we value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes,religious practices, sexual orientations, and abilities – among many others. We encourage people from all backgrounds to apply for positions at Noora Health.