Position: Associate Faculty HFOBE

Organization: Tech Mahindra Foundation

Location: Pune

Qualification: MBA in Hospital and Healthcare Management with one year of experience in the Medical record Department/ Hospital Billing department or Diploma in Medical Record Technology with two years of experience in Medical Record Department/ Hospital billing department. 

Number of openings: 1

Roles and Responsibilities:

• Planning of the teaching programme including an orientation programme in consultation with the HOD Academics.
• Planning for students’ Practical experience, ward assignments and trainings in consultation with the HOD Academics.
• Planning of curriculum with the cooperation and collaboration of the HOD Academics.
• Competent in Handling Hospital Front desk in terms of Patient Appointments and queries
• Preferred Team handling exposure of patient care coordinators
• Inbuilt empathy towards the patient and patient relatives
• Knowledge of Hospital Billing components for IPD and OPD
• Experience of handling TPA coordination and TPA queries for cashless facility
• Knowledge of Hospital Billing and tax law applicable to the hospital or healthcare industry
• Competent in Professional English (written and spoken) in terms of different professional – operational scenarios.
• Proficient in training to provide outstanding services and ensure customer satisfaction.
• To educate students on how to address customer concerns and complaints promptly and professionally.
• To respond to customer needs and requests in a timely manner.
• Competent in teaching telephone etiquettes and resolve queries.
• To train to resolve billing concerns of customers and handle card and cash transactions.
• Knowledge of healthcare operations and quality parameters. 

Desired Skill Set

• Excellent professional knowledge
• Good written and spoken English knowledge
• Good computer skills
• Broad-minded personality, which is open and curious about new teaching methods, responsible, reliable, team-minded and resilient.
• Prior exposure in house training or departmental training.