Position: Customer Support Executive

Organization: Daily Rounds

Location: Bangalore

Apply: https://www.flyvheel.com/i.php?s=NzQzfDIzNDExfDY==&refer_id=MTEzMzI1

WHY DO WE EXIST?

Doctors need to constantly learn and keep themselves updated about the latest practices in their field. Case-based learning (clinical cases) is considered to be the best way to go about doing that. The traditional methods for case discussions are medical conferences and medical journals, but the cost and time doctors need to spend on these, often make it difficult. Also, on average, a medical doctor takes 30 key decisions per day which range from what drug to prescribe, when to do a surgery, what device to use, to when to discharge a patient.

WHO ARE WE?

DailyRounds is a healthcare startup focused on organizing “Knowledge of practice of Medicine” and building a community of Doctors (and healthcare professionals). We hold the largest IP (intellectual property) in clinical medicine in India. We hope to put this IP, network, and our best efforts to help Doctors improve how they diagnose and treat. We are a diverse team of 300 people based in Bangalore.

We are product-driven. We believe businesses should scale and be profitable. We stay away from fads and focus on what makes business sense, what can scale, and what can make a positive impact (in that order).

In April 2019 M3 India, the Indian subsidiary of Japanese Healthtech company M3 (one of the largest healthcare networks globally, listed on the Tokyo Stock Exchange), picked up a majority stake in DailyRounds to foray into case-based problem-solving, community platform and medical test preparation business in India.”

WHAT WOULD YOU BE DOING HERE

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Knowing our product, processes, and policies inside and out so that you can provide the customer with high-quality responses
• Acknowledging and resolving customer queries through various channels within the shared time limits
• Follow up on queries with the assigned internal stakeholders or the customer to ensure timely and proper resolution
• Providing feedback on the efficiency of the customer service processes
• Ensure customer satisfaction and share customer feedback for product and process improvement with the management
• Recognize, document, and alert the management of trends in customer queries
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THE BEST FIT CANDIDATE WOULD HAVE

• Proven customer support experience or any other customer-facing experience
• Strong phone contact handling skills and active listening
• Ability to write professional emails
• Customer orientation and empathy
• Pattern recognition skills to identify trends
• Willingness to continuously learn about the product, processes, and policies