Position: Project Specialist - Humanitarian Program

Organization: Sanofi

Location: Hyderabad

Apply: https://ngobox.org/job-detail_Project-Specialist---Humanitarian-Program-Sanofi-_61683

Job Description

Sanofi’s Humanitarian Programs are a vital element of its mission to develop sustainable health care systems and improve patient outcomes.  The primary goal of our Humanitarian Programs is to deliver therapy, to the best of our ability, to patients with a demonstrated need in certain circumstances where treatment access is limited.

The Humanitarian Programs Coordinator is the primary point of contact for internal and external inquiries.  They coordinate all requests with local medical teams from initial submission to communication of case decision.   Through this process they ensure compliance to internal standard operating procedures and adherence to patient privacy requirements.

Job Responsibilities

Interacting with customers, internal and external stakeholders to support Humanitarian programs Report primarily to the Sanofi medical hub manager and functionally to the head of Humanitarian Programs

Performance indicators

• Feedback from stakeholders (end customers, medical teams) on overall satisfaction

20%

Process

• Primary point of contact for local medical teams globally for Humanitarian Program questions, case submissions, process inquiries, etc. Owner of case submission process including verifying completeness of documentation, communication with Global Medical, recording decisions and country follow-up while ensuring compliance to Humanitarian Programs SOP Generate documentation to support Humanitarian Program case decisions including approval or denial letters, order forms, country specific requirements, etc. Respond to internal and external inquiries regarding Humanitarian Programs Create and maintain department contact lists and document libraries (ex. program criteria, templates, etc.) Responsible for Humanitarian Program Case Management System access; evaluates and maintains requests, monitors user access, and ensures users have received proper training Translate documentation as needed including case submission documentation, decision letters and country specific requests Review and validate case submission data to ensure audit-ready environment Prepare and provide documentation to support audit-related activities to ensure compliance with Sanofi policies & procedures at the local, regional, and global level Participate in department projects as needed  Respond to ad hoc requests from local or Global teams to consolidate historical data, provide summaries, reports, etc. Assist with vendor related queriers regarding payment of invoices as needed

Performance indicators

• Adherence to timeline Adherence to quality target  Feedback from stakeholders (Head of Humanitarian program and end customers) on satisfaction with services provided

60%

Customer

• Work closely with Local medical teams, Global teams and Vendors

Performance indicators

• Feedback from stakeholders (end customers, other teams) on satisfaction with services provided

20%

Education Qualification/Required Skills & Experience

• Bachelor’s degree or higher, and 5+ years of experience; preferably in pharmaceutical or medical industry
• 3+ years as coordinator in a professional office environment

Minimum Amount of Job-Related Experience:

• Patient-focused; demonstrates good common sense and compassion
• Ability to take initiative, work well under pressure and work with people from different functions
• Highly proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint, SharePoint) and Adobe Pro Suite.
• Strong administrative and organizational skills
• Excellent written and verbal communications skills with demonstrated ability to convey critical and sensitive information in a highly professional manner
• Well-developed communication and interpersonal skills
• International cross-cultural aptitude and experience is a plus
• Attention to detail and accuracy
• Ability to meet deadlines