Position: Officer-Donor Data Management

Organization: Sense International India

Location: Ahmedabad, although the job may involve a certain amount of travel across the country.

Job purpose

Sense India has a donor database which includes various stakeholders. Appropriate management and analysis of this data is required for planning and strategizing fundraising through various approaches from time to time. The position will be responsible for overall management of the Donor management System

Key Duties and Responsibilities:

• Be responsible for operating and managing the Donor Management System (DMS/Salesforce) used by Sense International India efficiently and ensure appropriate Donor Data and Analytical reports to be made available to the management.
• Ensure all donor related data is present in an accurate manner in the donor management system (DMS) after all necessary verification process have been carried out.
• Data Mining for analysis and report generation to understand donor behaviour, trends and giving patterns to plan fundraising campaigns. Create customised dashboards for donor management system.
• Data segregation and segmentation to ensure the right data is given to the relevant fundraiser for more efficient fundraising purpose.
• Support the donor acquisition and retention team by scrubbing the available data and uploading the same in the dialler software.
• Analysis of the uploaded data to understand its utility and keep track of requirement of fresh data.
• Produce high end accurate reports for the Senior Management and Board members from time to time.
• Maintain all general forms and documentation required for this role.
• Other duties as assigned.

General

• Be aware of and sensitive towards the impact of gender, race, disability and prejudice on attitudes, professional relationships, and professional judgement, and be willing to intervene and challenge where necessary
• Always maintain confidentiality and adherence to Sense International India’s confidentiality policy
• Contribute to the development of the role as the organisation develops
• Undertake any task within your skills and abilities as may be requested from time to time
• You will be expected to attend meetings and be involved in other activities at irregular hours as required
• Any other work as agreed with the line manager

Person specification

• Graduation and above in any discipline
• Good computer skills especially working with Advance Excel (high level of proficiency required) and data management systems
• As we are upgrading to Salesforce software, working experience in administration and management of data on salesforce will be an added advantage
• Good communication skills specially in written and verbal English
• Excellent interpersonal skills and a demonstrated record of completing assignments on time and ability to work as a team
• Work closely with the relevant staff across Sense India and to ensure effective co-operation and collaboration