Position: Director of Customer Success

Organization: Gaggle

Location: USA

Apply: https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=3956587&__hstc=185983734.cd4e384d1d343f79f25909f2fa22c046.1632385459236.1632385459236.1632385459236.1&__hssc=185983734.1.1632385459237&__hsfp=931006318&hsCtaTracking=88dad203-c09d-4f7e-a8d3-2bb5ac609a7c%7C915fcefb-e105-4783-90f5-140c6269be2c

Responsibilities:

• Develop scalable strategies to engender and maintain true partnerships with our customers
• Effectively describe the highlights and lowlights of the customer experience in order to make improvements where necessary
• Develop proactive plans to teach district and school level administrators the best ways to deploy and utilize Gaggle on a daily basis
• Create and implement successful customer engagement strategies
• Identify at-risk customers and determine the best way to maintain their partnership with Gaggle
• Support the delivery of mid-year and annual Safety Reviews for customers
• Be the voice of the customer for support, technical and marketing needs
• Work with the Business Analytics team to identify opportunities for continuous improvement, as well as ways to measure the successful execution

Qualifications:

• Experience managing teams focused on customer success
• Proven leadership experience
• Proven ability to develop strategies, create initiatives and track successful execution for customer service, account management and customer success teams
• Outstanding ability to listen, understand and advocate for the needs of our valuable customers in a clear and concise manner. We work with our customers and internal teams in-person, over the phone, through email and online.
• Strong collaboration skills with many Gaggle teams and departments. Gaggle teams must work together in order to support our mission; it's a reason that people who work at Gaggle say the people they work with are one of the best parts of their job.
• Experience leading global Customer Successes initiatives

Additional Information:

• This position reports to the Vice President of Operations

• This is a work-from-home position; a reliable high-speed connection and a comfortable, private dedicated work area will be essential for this role’s success