Position: Program Manager 

Organization: Amazon

Location: Hyderabad

Apply: https://account.amazon.jobs/en-GB/login?job=1678579&relay=%2Fen-GB%2Fjobs%2F1678579%2Fapply%3Fcmpid%3DSPLICX0248M%26ss%3Dpaid%26utm_campaign%3Dcxro%26utm_content%3Djob_posting%26utm_medium%3Dsocial_media%26utm_source%3Dlinkedin.com

Core Responsibilities:

• Work as part of a global team, developing innovative internal communications strategies, clear narratives and scalable tactics that are tailored to, and engage, the Shared Services employee base
• Shared responsibilities to develop the employee experience, career growth, engagement as well as diversity and inclusion strategies, including specific communication strategies, programs and content
• Proactively build and manage relationships with key internal stakeholders across a range of businesses, functions and locations
• Provide expert internal communications counsel to different stakeholders and senior leaders within the organization, taking account of the legal and HR considerations across the regions
• Be the employee experience advocate, representing and protecting this through all strategies and decision-making.
• Lead an extended virtual team, to deliver a robust agenda of regional and global deliverables
• Work to ensure that Shared Services teams have a strong community and social responsibility engagement plan, in line with worldwide tenets and guidance, to ensure SS is a good neighbor in the communities we operate.

Key Deliverables Include:

• Drive accountability and attainment of the SS Employee Experience vision and goals.
• Work closely with the "Employee Experience Champions (EECs)" to ensure our approach to optimizing employee experience in SS is comprehensive and aligned across multiple countries.
• Build strong relationships with Site Leaders, and HR across their assigned geography, co-creating action plans for employee experience initiatives and providing regular updates and counsel.
• Manage the creation, design and coordination of key programs
• Guide EECs data collection and action planning efforts, ensuring they are driving improvement in every team, where we see an opportunity to improve employee experience.
• Collaborate with global EE team and Central Connections research efforts and share insights with regions where appropriate.
• Liaise with other Customer Trust and Partner Support (CTPS) teams and partners, to provide awareness of data trends and collaborate to identify opportunities to positively impact employee experience (for example, inform the Leadership Institute of possible opportunities based on Connections feedback).
• Following each quarter close, conduct quantitative and qualitative analysis of employee experience in the region and report out a region/team summary of initiative implementation and effectiveness.
• Contribute to regular program reporting including Flash Reports, MBRs, and QBRs by outlining trends, opportunities, and providing talking points to be Leadership.

Basic Qualifications

• Experience in people management
• 3+ years experience working cross functionally with tech and non-tech teams
• Experience defining program requirements and using data and metrics to determine improvements
• 3+ years experience in program or project management

Basic Qualifications:

• 6 to 8 years of large-scale program management experience in the E-commerce, Consulting, Product or IT services industry, preferably leading a large team.
• Demonstrated ability to hire and develop a strong team.
• Demonstrated ability to understand and apply employee engagement best practices to support employee engagement and performance
• Demonstrated ability to deliver against high standards under tight deadlines and to be flexible in shifting priorities according to business needs
• Program Management experience that includes managing multiple cross-functional projects and initiatives in the Employee Experience, Diversity and Inclusion, as well as Corporate Social responsibility fields is essential
• Bachelor's degree or equivalent, fields with a minimum of 6 years of work experience
• Passionate advocate for employee engagement and experience, across all levels
• Excellent written and oral communication skills, with the ability to communicate complex information in a coherent manner.
• Strong data analytics and presentation skills.
• Demonstrated ability to influence and consult with others, deliver in a customer-centric manner.
• Desire to think beyond traditional employee experience initiatives and to innovate in this space.
• Ability to take initiative and be proactive, without waiting for direction.
• Comfortable dealing with ambiguity and able to form a cohesive and effective outcome from potentially incongruous facts and individual perspectives
• Possess a strategic approach to problem solving; able to anticipate potential reputational issues
• Ability to exercise high judgment and persuasion, particularly in narrow time-frames
• Willing to roll up one’s sleeves and get work done, even when at times it’s outside the scope of the job
• Keenly focused and able to pay painstaking attention to important details

PREFERRED QUALIFICATIONS:

• Background working within the ecommerce or technology industries, preferably within the contact center environment.
• Lean Six Sigma knowledge, PMP, or similar Project Management qualification.
• Experience working with multiple cultures across multiple geographies
• Experience working in an Operations environment (contact centers, call centers, etc.) driving improvements that have resulted in measurable business impact
• Ability to thrive in a high-energy environment where tactical and strategic activities are expected to be driven in parallel