Position: Manager

Organization: Breakthrough

Apply:  https://inbreakthrough.org

Specific job responsibilities will be:
• Managing and increasing donor base from the existing internal and external Face to Face and Tele acquisition channels.
• Establishing new external Tele and Face to Face partnerships.
• Taking care of training requirements for acquisition fundraising channels.
• Monitor content across channels and facilitate sharing of new and innovative ideas to ensure that the right message goes out to the donor.
• Monitor quality, process adherence and targets of the channel partners.
• Managing the Face to Face center.
• Doing performance appraisal for the team members.
• Coordinating mailing and other communication to donors.
• Managing donor queries, welcome calling and receipts.
• Coordinating with Finance team for timely payouts for fundraising channels and internal consultants.
• Ensure that donor delight and engagement are at the forefront of everything that we do from the first interaction onwards with the donor to deliver a robust welcome and recognition plan.
• Oversee the donor service function and design appropriate matrix for core activities such as thanking, banking donations and responding to donor enquiries.
• Monitor monthly income and expenditure across the Retention programme, making sure information is accurate and reconciled where necessary.

Other responsibilities:
• Preparing the MIS reports and coordinating for the same with Finance team and donor operations.
• Keep up to date with sector trends and market developments.
• Manage relevant documentation and approvals for the function.
• Coordinating with all concerned departments and resolving queries, issues with a quick turnaround time

Specific Knowledge, Skill & Experience Required:
• 6-8 years of experience in acquisition & retention.
• Post graduate will be preferred.
• Excellent written and verbal communication skills
• Ability to work well under pressure and manage time effectively
• Ability to take initiative to develop new strategies and outside-the-box ideas
• Ability to work independently or in a team