Position: Customer Relations Manager

Organization: Codeword

Location: Delhi

Responsibilities:

• Stay updated with any customer queries on platforms like Whatsapp, Social Media i.e., Instagram, Facebook or email, etc.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Develop a customer focussed culture by consulting with and engaging employees on ways to improve the company's service levels and recognising the desired behaviour.
• Prepare product or service reports by collecting and analysing customer information.
• Ensure customer satisfaction through the delivery of consistent standards of product knowledge.
• Generate sale leads.
• Maintain proper and systematic records of customers database, customer interactions and any grievances or queries that the customers may have.
• Excellent verbal and written communications.
• Take the extra mile to engage customers

Customer Support Executive Requirements:

• A minimum of 1 year of experience
• Excellent interpersonal and written and oral communication skills.
• Knowledge of CRM systems.
• Strong phone contact handling skills and active listening.
• Computer skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Knowledge of mediation and conflict resolution techniques is preferable.